Check-in is available from 3:00 PM, while check-out is required by 11:00 AM.
The reception is open 24 hours a day.
The reception speaks Italian, English, French, Spanish, and German.
The hotel is located in the historic center of Matera, in the characteristic Sassi area, about 100 meters from Piazza Duomo and the Matera Cathedral, in Via Muro 50 (a porter service from Piazza Duomo is available). The property is not directly accessible by car as it is located within a Limited Traffic Zone (ZTL).
The property can be reached in the following ways:
• By train or bus: the property can be easily reached by taxi.
• By car: it is possible to park in public or private parking areas located outside the ZTL and reach the property on foot or by shuttle or taxi.
• By plane (Bari Airport): a private transfer service can be booked through the hotel, or guests may use taxis or airport shuttles.
The property does not have private on-site parking, but it cooperates with a private parking facility (at an extra cost) located about 1 km away, which also offers a shuttle service. Alternatively, several public parking options are available nearby, both street parking and multi-story car parks. Our staff will be happy to provide all necessary information and assistance.
No, the property does not have an elevator.
Palazzo del Duca is a “Diffuse Hotel” located in the Sassi of Matera, set within a historic context characterized by stairs and uneven paths. Due to these architectural features, the property does not offer specific services or accessible rooms for guests with disabilities or reduced mobility. Guests are advised to contact the property prior to booking to discuss any specific needs.
Yes, free Wi-Fi is available throughout the property and in the rooms.
Pets are allowed upon request and subject to confirmation by the property, with an additional charge. Specific conditions may apply.
Yes, a free luggage storage service is available before check-in and after check-out.
Rooms are equipped with air conditioning, private bathroom, toiletry kit, hairdryer, minibar, flat-screen TV, and free Wi-Fi.
A municipal tourist tax of €4.00 per person per night applies, for a maximum of 3 consecutive nights. The tax is not included in the accommodation rate and must be paid directly at the property. It does not apply to children under 14 years of age. Any other exemptions or reductions follow current municipal regulations.
The following cards are accepted for payment: Visa, Mastercard, American Express, Bancomat, and Maestro.
Check-in takes place directly at the property with our staff, who will be pleased to welcome guests and provide all useful information for their stay.
Early check-in may be available upon request, subject to availability, and cannot be guaranteed.
Late check-out is available upon request and subject to availability, with a possible additional charge.
Upon request, a shuttle service to/from airports and main train stations can be arranged through external partners (at an extra cost).
The property does not have on-site charging stations, but charging points are available nearby (outside the ZTL area).
Palazzo del Duca welcomes children, but for safety reasons they are not permitted to stay in the Suite with Pool.
Cots and extra beds are available upon request and subject to confirmation (at an extra cost).
The property does not have accessible rooms or dedicated services for guests with disabilities. As a “Diffuse Hotel” located in the Sassi of Matera, access to the rooms involves stairs and uneven paths typical of the historic setting, which may make the stay difficult for guests with reduced mobility. Guests are advised to contact the property prior to booking to discuss any specific needs.
Yes, breakfast is included in the stay.
Breakfast is served every morning from 8:00 AM to 10:30 AM.
Breakfast is served in the property’s breakfast room.
A continental breakfast is served, with a wide selection of sweet and savory items, including traditional homemade products.
Yes, upon request, we offer options suitable for guests with celiac disease, along with vegetarian and vegan options.
Yes, the property has an on-site restaurant.
Yes, the restaurant offers dedicated options for guests with celiac disease, vegetarians, and vegans upon request.
Yes, there is a bar where guests can relax and enjoy drinks and aperitifs.
Yes, a concierge service is available for bookings, recommendations, and assistance during the stay.
Yes, upon request we organize tours and excursions in the Sassi of Matera and the surrounding area. Guests can also take part in authentic experiences, such as traditional cooking workshops and local craft activities, to discover the culture and traditions of the area more closely.
Yes, Palazzo del Duca is available for the organization of private events and weddings, upon request and subject to evaluation.
The cancellation terms vary depending on the selected rate and the booking channel. The specific conditions are indicated at the time of booking.
