Privacy Policy

Responsible of data treatment


Via Cosenza, 25
75100, Matera
P.IVA 01294790777

This Privacy Policy applies to information that  you provide to us when you stay with us (or make enquiries to stay with us); and we collect from you when you visit our website. The following sections of this Privacy Policy describe the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information. We also describe the measures we take to protect the security of the information we hold and how to contact us about our privacy practices, and to exercise your rights. We do not control the use of third party websites linked to us and we are not responsible for any actions or policies of such third parties, each of them has its own privacy policy.

If you have any questions or comments about this Privacy Policy, the use of cookies, if you would like us to update information we have about you or your preferences, or to exercise your rights of access, rectification, blocking, or deletion, or to object to the processing of your information, please contact us by email at

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.

Last updated April 2018.

  1. Information we collect
  2. Use of information
  3. Sharing information
  4. How we protect your information
  5. Your rights
  6. How long we keep information for
  7. Cookies and Links to other websites
  8. Contacts and Responsible of data treatment
  1. Information we collect
    Information you provide on a voluntary basis

We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:

  • filling in a form on any of our websites;
  • filling in a physical registration card;
  • contacting us by telephone or face to face (e.g., in the context of making a reservation);
  • sending us a letter, e-mail or social media message;
  • subscribing to receive a service from us (e.g., a newsletter, blog or by following us on social media);

The types of information we may obtain include:

  • your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth, nationality;
  • passport and visa information, payment information, travel history and details of repeater travellers;
  • dates of your stay with us;
  • reviews and opinions about our brand, products and services;
  • information we receive about you from any third parties through whom you have booked your arrangements;

We do not collect “sensitive information” (e.g., information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) unless it is volunteered by you.

We may use medical or other sensitive data provided by you to better serve and meet your needs (but under no circumstances will we process any sensitive data for marketing and/or profiling purposes). Such sensitive information is only shared with other members of Palazzo del Duca or our third party service providers (acting as data processors) for the purpose of providing the services you request. By making such special requests or notifying us of such preferences, you agree to us sharing your information in this way.

Personal information we collect automatically

When you visit a Belmond website, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Such information may comprise the following information:

  • Date and time;
  • Originating IP address;
  • Domain name;
  • Type of browser and operating system used (if provided by the browser);
  • URL of the referring page (if provided by the browser);
  • Object requested;
  • Completion status of the request;
  • Geographic location; or
  • Language preferences.

 Information collected during your stay.

We record your itemized spending and other expenses billed to your apartment. Information particular to your stay may also be stored (i.e. health issues, payment difficulties, special requests, service issues). The information specific to your stay is stored in the property management systems and is combined with information from previous visits that you have made before. In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that you send to us before, during or following your stay.

Information about minors obtained from parents or guardians.

Palazzo del Duca does not knowingly collect personally identifiable information via our websites from any person we actually know is a person under the age of 18. We may collect personally identifiable information from persons under the age of 18 as part of the guest reservation and registration processes, but always with the consent of such person’s parent or guardian.

Information obtained from someone making a booking on your behalf.

If you are entering data on behalf of another person, you warrant to us that you are authorized by that person to enter their personal data into our system, and that information you enter is accurate and correct. If any non-compliance by you with respect to this provision results in any loss or damage being incurred by us, you may be required to compensate us in respect of such loss.

Information about you obtained from third party sources. These third party sources may include credit reference agencies and other third parties.

  1. Use of information

The data can be treated manually or with electronic systems, always according to principals of correctness and discretion. Specific measures of security are observed to prevent the loss of data, illicit or incorrect use, and non-authorized access. The personal data given to ‘Palazzo del Duca’ will be used to:

  1. Manage, manually or with electronic systems, financial, administrative, contributory and commercial services for administrative activity.
  2. Manage any contracts and pre-contractual documents
  3. Filing and storage of the documents.
  4. Send newsletters, commercial information, advertising, offers and invitations (by email, text messages, etc.)
  5. Make market researches

We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.

  1. Sharing information

There are circumstances where we wish to disclose or are compelled to disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure:

  • to our outsourced suppliers and service providers in order for them to facilitate the provision of our website, services or content to our users. For example, when you make a reservation via our website, your information will be transferred to our property management systems in order to complete your booking;
  • to the payer, such as your employer. If your stay has been paid for by a third party we will provide billing information to such paying party;
  • to our analytics partners such as a customer relationship management company and/or a marketing and communications company for statistical and analysis purposes. For example, survey information may be collected by a third party under contract with us;
  • to our advertising partners who enable us to deliver personalized ads to your devices or similar advertising. If you do not wish to receive such ads, please opt out;
  • subject to your consent, to our marketing partners, who may contact you by post, email, telephone, SMS or by other means. If you do not wish to be contacted, you may unsubscribe at any time;
  • to third party residential property developers. The particular developer’s website can be consulted for the developer’s policy on the collection, storage and use of such information.
  • to third party service providers and consultants, for example, in order to protect the security or integrity of our business, including our databases and systems and for incident response or business continuity reasons;
  • to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganization, change of legal form, dissolution or similar event. In the case of a merger or sale, your personal data will be permanently transferred to a successor company or new owner.
  • to public authorities where we are required by law to do so; and
  • to any other third party where you have provided your consent.
  1. How we protect your information

We endeavor to protect the privacy of your account and other Personal Information that we hold in our records. Unfortunately, we cannot always guarantee complete security. Unauthorized entry or use, hardware or software failures, and other factors, may compromise the security of user information.  Also, while we endeavor to put adequate contractual protections in place we cannot guarantee the security of any Personal Information in databases hosted by third parties.

Palazzo del Duca stores Personal Information in a secure location, be it a database, PMS, marketing and research database or a filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.

When you log-in to complete or modify a Booking Profile, your online interaction with us is protected from eavesdropping using the highest level encryption technology based on the browser you use. In order to ensure your privacy and the protection of information you choose to share with us, we allow only encrypted communications from all of our web forms. Credit card information is transmitted and stored in encrypted format and only unencrypted when required for taking payments or guaranteeing future stays. Access to unencrypted credit card details is restricted to designated individuals.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) technology, which encrypts information you input and which is certified by the Secure Server Certification Authority. We reveal only the last four digits of your credit card numbers when confirming a reservation or processing on-line purchase transactions. Of course, we transmit the entire credit card number to the appropriate credit card company for verification or during payment. It is important for you to protect yourself against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

It is important to note that e-mail communication are not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion.


  1. Your rights

We hereby inform you that the personal data protection code gives data subjects the possibility of exercising specific rights:

  • Obtain information regarding your personal data;
  • To ask for up to date information, rectification, integration, cancellation and transformation of data in violation of the law, as well as to object to the service for legitimate reasons or even the service in regards to sending marketing material, selling direct, market research, and commercial communication
  • Objet, for legitimate reasons, to the treatment of personal data.
  1. How long we keep information for

Your personal data will be retained for as long is reasonably necessary for the purposes listed above or as required by applicable local law.

We may keep an anonymized form of your personal data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

  1. Cookies and Links to other websites

A “cookie” is an element of data that a website can send to your browser which may then be stored on your system.

We use cookies to gather anonymous information about the visitors to our websites (as they enable us to improve our websites and deliver a better and more personalised service).

We do not associate the information in a website visitor’s cookie with any other personal information about that visitor.

Further information about cookies and how they work is available at

In addition, the following are the third party cookies in use, where you have accepted their use (which are each subject to their own privacy and cookie policies):

Trip Advisor:



Google Analytics:

We do not control the use of such third party technology and we are not responsible for any actions or policies of such third parties.

If you prefer not to receive cookies through our website you can set your browser to either reject all cookies (see below), to allow only “trusted” websites to set them, or to accept only those cookies from those sites you are currently on.

Unless you have adjusted your browser setting so that it will refuse cookies from our websites, our system will issue cookies, as described above, when you log on to our website and continue to use it.


How can I refuse/reject cookies?

Please note that if you choose to refuse/reject cookies, you may be unable to access certain parts of our websites and certain parts of our websites may not function correctly.

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